Terms & Conditions

Thank you for choosing to Mind Body Mind. The type of hypnotherapy that I will mainly be practising is clinical hypnotherapy, looking towards a preferred future for each client’s concern. It is common for us to know what we want to remove from our lives but uncommon for us to consider what we want in doing so. Therefore, my role is to help guide you to identify achievable changes you want in order to reach your preferred future. In addition, for the moments you feel a lack of control, for example anxieties, fears or stress, I can help you to cope and gain back control in your life.

How qualified for the job are you?

I am a qualified hypnotherapist, regulated by the National Hypnotherapy Society (NHS). I adhere to NHS’s strict code of ethics, including having the right insurance, continual professional development training (CDP) and regular supervisions with a regulated and qualified supervisor.

How does General Data Protection Regulations, 2018 (GDPR) protect me?

GDPR replaced the Data Protection Act (1998) to ensure that all your sensitive and personal data collected is stored in a secure and private place in a way that you agree to. It looks to ensure your rights as a consumer to a service are fully protected, from identifiable data such as name and address to specific data collected during and for our sessions, for example emails, texts and notes.

What type of information is collected and stored and why?

The type of information I collect will be information about you; personal data, why you are using this service, information about others that you might share in your sessions and brief notes from our sessions. Collecting this information will help me in providing a high-quality service to and to ensure I am fully equipped for each of our sessions.

How will you look to ensure my information is secure?

All my devises are password protected, where all electronic documents are password protected. My email account requires a username and password and my phone is secured with a pin code. All hardcopy documents are stored in a cabinet which is locked.

Will my information be stored following completion of hypnotherapy?

In line with GDPR, I will hold your data for 6 years after your final session. On the anniversary of the 6th year, your records will be electronically deleted permanently from all devices and cross shredded any paper records if applicable.

What if I don’t want to have my information stored for that long?

Under GDPR regulations, if you want your data erased, you can make a request in writing to me. Once requested, I will shred all paper records and permanently delete any electronic data from devices, including any data in emails and on my phone. The only data that would be left would be the request to delete data.

Is everything I discuss with you kept confidential?

Everything discussed during our sessions is strictly confidential and kept between you and me. There might be moments where I need to discuss elements of our sessions with my supervisor in order to ensure I am doing my job effectively and for support. To ensure confidentiality in these moments, I will only refer to you as ‘my client’ and only mention the parts of our session that are required for support. My supervisor also adheres to GDPR.

In what circumstance would my data be shared if there is any?

Under my ‘Duty of Care’, if you were to disclose that you were going to harm yourself or someone else, I am lawfully obliged to inform the relevant authorities. Should I receive a police warrant or a court order for your data, I would be required to provide your information by law.

If I see you outside of our sessions, am I okay to speak with you?

You are more than welcome to come and speak with me outside our sessions, however I would request that you refrain from discussing your treatment in order to ensure greater success for your treatment and to ensure confidentiality is adhered should there be people around.

Will you be contacting my GP or other healthcare professionals?

Adhering to GDPR regulations, any contact with your GP or any other healthcare professionals will only be made with your consent. On signing the consent form, I might look to contact your GP to notify them of your treatment with me, if I deem necessary.

How long will the sessions run for and how frequently?

Following the initial consultation which will last approximately 30 minutes, sessions will approximately last 1 hour. They will be booked in weekly at first but then spread over longer periods.

For the quitting smoking therapy, this is a one-off session that will last approximately 2 hours. All other sessions will be tailored to you and the number of sessions will depend on the treatment plan I devise for you.

How early should I be for our sessions?

Please look to be ready for our sessions at least 5 minutes before. If you are running late, please let me know. In the event you are running late, and I have a client straight after your session, our session will be a little shorter. I shall inform you of this on arrival.

What if I need to rearrange our session?

If you are unable to make our session, please provide at least 24 hours’ notice to rearrange your session. If less than 24 hours notice is given, the session fee will be charged in full.

If I need to rearrange our sessions, I will aim to do so within 24 hours’ notice also. Should I be unexpectedly delayed or unable to attend our scheduled session, I will offer a full refund or the option of rescheduling to another time.